Help
Frequently Asked Questions
Visiting the pool
Do I need to be a member to swim?
No. The pool ticket is a single-visit day pass open to the public. No membership and no account are required to buy one.
Where do I go?
Elysera Citra Maja City — Eco Club Citra Maja City, Pasir Kembang, Kec. Maja, Kabupaten Lebak, Banten 42381.
What is included?
Admission to the swimming pool for one person on your selected visit date, with access to changing rooms, showers and poolside seating. Gym, classes, badminton and other facilities are not included in a pool ticket.
Are children allowed?
Yes, and children must be supervised by a responsible adult at all times in and around the pool area. For questions about tickets for children, please message us on WhatsApp before you book and our team will confirm the current arrangement for your group.
Tickets and prices
Why does the price change with the date?
Pool tickets have a weekday rate (Monday to Friday) and a weekend rate that also applies on Indonesian public holidays. Choosing your visit date sets the correct rate automatically.
How far ahead can I book?
You can book for today or for any date in the next 7 days.
Can I buy several tickets at once?
Yes. Set the quantity you need and each guest receives their own QR e-ticket in the same order. For large groups, message us on WhatsApp first.
Payment
How do I pay?
Payment is completed on a secure hosted checkout page provided by our payment provider. We never see or store your card details.
When is my booking confirmed?
Only when our system receives confirmation of successful payment from the payment provider. Your booking page always shows the real, current status of your order.
Online payment is not available for my booking. Why?
Online card and e-wallet payment for this location is being activated. If it is not yet switched on, your booking request is still recorded and our team will contact you — or you can message us on WhatsApp with your order reference to arrange payment directly.
Changes and refunds
Can I get a refund?
No. Pool tickets are non-refundable, including unused tickets.
Can I change my visit date?
No. A ticket is valid only for the date shown on it, and the date cannot be changed, transferred or extended. Please check the visit date carefully before you pay — it is shown on the order summary right before payment.
What if I do not come on my booked date?
The ticket expires at the end of that date and has no further value. There is no refund, credit or replacement.
What if the pool is closed on my visit date?
If we close the pool for the whole of your booked date, we will offer you an alternative date.
Your e-ticket
Where is my ticket?
It appears on your booking page as soon as payment is confirmed, and the link is sent to the email address you gave at checkout. Show the QR code at reception on arrival.
I lost my ticket link.
Message us on WhatsApp with your order reference and the name used for the booking, and we will resend it.